Service philosophy
Based on the operational characteristics of various vehicle types and the different stages of vehicle usage, Seazon Motor Co., Ltd. develops tailored after-sales service measures aimed at ensuring customer satisfaction throughout their vehicle ownership experience.
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Preparatory work before putting into operation
Gain insight into customers' internal work arrangements to enhance daily maintenance support.
Identify vehicle routes, shifts, and operational timings, and understand customer infrastructure such as charging stations, parking lots, and waste disposal areas to ensure vehicles are suited to their operational environment.
Provide thorough training on vehicle operation to ensure all users can operate vehicles correctly.
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Support work at beginning of operation
Set up a customer communication platform to monitor real-time vehicle operation status and facilitate seamless information exchange.
Provide high-standard vehicle support services to gather data on power consumption, operational effectiveness, and drivers' feedback, thereby enhancing customer relationships.
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Support work during continuous operation
Regularly visit customers, including project managers, fleet, drivers, and other relevant personnel, to gather suggestions for improvement.
Address market issues promptly by generating timely quality feedback reports in accordance with after-sales requirements, ensuring swift resolution of issues and driving continuous product quality enhancement.